homedeals.lk is an e-commerce site that markets products online for the consumer. The customer can order goods online and have them delivered to their doorstep anywhere in the island.
By using homedeals.lk (hereinafter called and referred to as “ homedeals.lk ”, “website” or the “Site”), you agree to these conditions. Please read them carefully.
When you visit the Site or send e-mails to us, you are communicating with us electronically. You thereby consent to receive communications from us electronically. We will either communicate with you by e-mail or post notices on the Site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
RISK OF LOSS
All items purchased from homedeals.lk are made pursuant to a delivery contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRICING & FEES
The list price displayed for products on our website may or may not represent the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price may or may not represent the prevailing price in every area on any particular day. Where an item is offered for sale by one of our Vendors, the list price may be decided by homedeals.lk and the Vendors at their discretion.
Despite our best efforts, a small number of the items in our catalog may be incorrectly priced. If an item’s actual price is higher than our stated price, we will, at our discretion, contact you for further instructions, before delivery or cancellation of your order and notify you of such cancellation.
homedeals.lk will charge a convenience fee if necessary, which will be added to the final transaction at the checkout page.
During promotion months, homedeals.lk & it’s partners may charge a convenience fee, which will be added to the final transaction at the checkout page.
SHIPPING AND DELIVERY
Please review our Shipping and Delivery Information, which also governs your use of homedeals.lk Services, to understand our practices.
Products must be thoroughly inspected before accepting. If the product is damaged or any parts are missing, you must immediately inform the delivery person and not accept the product. If you accept we consider that the product was in good condition and returns/ refund requests will not be accepted by homedeals.lk or the merchant/supplier. Delivery time is generally 5 to 7 business days, however times could vary depending on the merchant/supplier and homedeals.lk cannot be held liable for any delays. In the event where unexpected catastrophes erupt we will inform you by email and/or phone call, so that you will be updated on the situation. Further, homedeals.lk cannot be held liable for any delays by the courier companies.
- Please ensure to check your ordered product/s for any physical damages prior to accepting the delivery. Please do not accept delivery if there are any damages.
- homedeals.lk (Private) Limited will not be liable for goods which are damaged in transit if the Proof of Delivery (POD) is signed and the goods are accepted.
homedeals.lk (Private) Limited will not be held responsible for any loss/damages caused to the order if not collected within 20 days, from the date of “ready for collection” notification/email sent. Paid ‘Office Pickup’ orders which are not collected within 20 days will be cancelled automatically and cancelled items are subject to a cancellation/restocking fee equal to 20% of the sale value.
Note, if an office pick up order is requested for delivery. homedeals.lk (PVT) Limited will charge the full cost of delivery of the respective courier company to the customer and not the delivery charge listed on our website for your respective address. This applies to all locations in Sri Lanka, including the FREE Colombo 1 to 15 delivery locations.
Cash on Delivery (COD)
Customers can pay for the orders once it arrives at your door-step via cash payment for orders Below Rs.5000 only. Any variation to the COD amount is at the discretion of homedeals.lk .
A homedeals.lk team memeber will contact you to confirm the Order. You cannot cancel the order or refuse to pay when the product/s are delivered to you after your confirmation. Please note COD orders will not be delivered during weekends.
Occasionally packages are returned to us as undeliverable. When the courier service returns an undeliverable package to us, we will contact you via email or telephone.
Why are packages occasionally undeliverable?
- Incorrect Address
Packages are normally only undeliverable when the address is incorrect- please check your shipping address carefully when placing your order. Should this occur, a redelivery fee will apply. We will try our best to contact you and double check all orders before processing the order once payment is completed online.
- Refused by Recipient
If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error. In addition it is recommended that you inform homedeals.lk as well, so that the delivery agent will know that the recipient is not the person who placed the order. This is necessary for security and fraud reasons. Again, should this occur, a redelivery fee will apply.
RETURN, REFUND, CANCELLATION POLICIES
Please review our Return and Refund policy, which also governs your use of homedeals.lk Services, to understand our practices.
Cancellations (for e.g. due to an error in software application, lack of inventory, wrong item at delivery) may be effected via the Site following our Return Policy rules.
Return and Refund Policy
There shall not be any refunds/returns affected via the Site once sold. Product(s) and Service(s) that require refunds/returns are to be directly negotiated with the merchant/supplier concerned using the information in the warranty card provided.
If the product(s) and service(s) doesn’t come with a warranty card or with any merchant/supplier information, please follow the instructions below to obtain it from homedeals.lk . Once homedeals.lk has reviewed your request and confirmed the information, the respective merchant/supplier information will be provided.
Instructions on getting merchant/supplier information
- Send us a message at firstname.lastname@example.org accurately describing the problem you have encountered and provide evidence (eg: photo evidence, etc.) to support your claim.
- Include the following mandatory details on the email: order number, item name/model, billing & shipping address, phone number, email address, and your full name.
- There shall not be any refunds/returns affected via the Site. Product(s) and Service(s) that require refunds/returns are to be directly negotiated with the merchant/supplier concerned using the information in the warranty card provided and not with homedeals.lk .
- There is no return and refund policy for company warrantied product(s) and service(s) by the merchant/supplier in any circumstance.
- homedeals.lk is not responsible for the transportation cost of returning and refunding product(s) and service(s) in any circumstance. Visit this page for our Delivery Policy.
- Certain items such as clothing (underwear, earrings, swimwear, etc.), food (Sports supplements included), etc. doesn’t come with any warranties, return and refund policy or money back guarantee due to the nature of these items.
Money Back Guarantee
The homedeals.lk Money Back Guarantee applies to all products on the homedeals.lk Marketplace priced at Rs.2,000 or less only.
To claim the money back for a product(s) you have purchased from us (Whether it’s been delivered to you already or not), please return the product to our office at No. 34, Flower Road, Colombo 7, or call us if it’s still not delivered to you, within 1 week (7 days) of the purchase. You should return the goods to us in their original (unopened) condition with package and other material (catalog etc.) that came with the product. We will refund you the original price paid for the goods less 5% transaction fee and our delivery charges if applicable within 1 week (7 days).
- homedeals.lk is not responsible for the transportation cost of returning product(s) and service(s).
- There is no return and refund policy for company warrantied products in any circumstance.
- 5% transaction fee will be charged whether the product has been dispatched or not.
- Money Back Guarantee applies to all product(s) on the homedeals.lk Marketplace priced at Rs.2,000 or less only.
- Certain items such as clothing (underwear, earrings, swimwear, etc.), food (Sports supplements included), etc. doesn’t come with any warranties, return policy or money back guarantee due to the nature of these items.
homedeals.lk will refund the product through the original payment method made only. homedeals.lk reserve the right to forfeit the guarantee if we suspect any abuse of our money back guarantee offer.